Your call center solutions needs to be simple to use so training and data-entry errors can be kept to a minimum. Call Center 3.0 makes this care-free using simple-to-follow navigation and providing access to all the critical customer information with a click of the mouse. With Call Center 3.0 you can:

Add New Customers - choose the customer's sponsor, enter their name address, e-mail, phone, etc. and submit using one quick form; the customer is ready to begin ordering

Lookup Customers - Call Center provides multiple ways of searching for existing customers; you can search by ID Number, first and last name, state, zip, e-mail address or phone number

Edit Accounts - Change a billing or shipping address, telepone number or e-mail address

Track Issues - Keep your personnel informed about customer issues; allow your call center personnel to track customer issues using Call Center Notes. Let them add new issues or edit old ones.

E-mail Customers - There's no need for your service personnel to use a separate tool for e-mail. With Call Center, simply type your message and click Send; Call Center's e-mail tool can even insert order information, autoship or personal account information into the email to make this task efficient and accurate.

Check Order History - Quickly view a customer's order history, including line item details, shipping fees and tax.

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