“Yes, I’m so pleased,” she continued.
“I just have to tell everyone about it!”
“Okay, tell me,” I replied.
HOLD THAT THOUGHT.
“That’s it. I’m done,” I
said to Larry.
“That bad, huh?” Larry inquired.
“Worse,” I said. “This company
has no idea of the meaning of customer service. First,
they send me a commission check that is all wrong.
So, I call them to get it right. I’m already
upset.”
“I would be, too,” Larry interjected.
“When I call, they put me on hold for about
10 minutes. Then, when they finally talk to me and
I explain how they paid me wrong, they tell me I need
to write it all down and send it to them by fax to
the Commissions Department. They have absolutely no
value for my time.”
“Makes you want to put your energies into something
else, doesn’t it?” I asked.
“You bet and that’s exactly what I’m
going to do.”
***
When it comes to customer service, direct selling
and network marketing companies face a volunteer army
of a sales force who can pack their bags and join
another business opportunity company at a moment’s
notice.
